Terms & Conditions for Stamford Hill Florist Online Services

Introduction

Welcome to Stamford Hill Florist’s E-Commerce Terms and Conditions. These Terms and Conditions (the "Terms") set out the legal agreement that governs your access to and use of our online ordering and flower delivery services, accessible throughout Stamford Hill and surrounding areas. Please read these Terms carefully before placing an order. By accessing our website and purchasing goods online, you agree to be bound by these Terms.

About Stamford Hill Florist

Stamford Hill Florist provides fresh flowers and related products for online purchase and home delivery within Stamford Hill and neighbouring regions. Our aim is to offer high-quality floral arrangements with reliable, timely delivery through our easy-to-use online platform. These Terms apply to all users and customers making purchases for delivery in Stamford Hill and its vicinity.

Order Process

All orders for flower delivery in Stamford Hill and the surrounding areas must be placed via our official website. The order process is as follows:

• Selection: Browse our online catalogue, select your preferred bouquet or arrangement, and specify the desired delivery date and address within the eligible areas.
• Customization: You may be prompted to provide preferences such as flower choice, delivery instructions, and a personal message for inclusion with your flowers.
• Order Review: Review your order to ensure all details, including recipient address within Stamford Hill or neighbouring areas, are correct.
• Order Confirmation: After checkout, you will receive an on-screen confirmation plus an email summarising your order details. Please retain this confirmation for your records.

All orders are subject to acceptance and availability. We will notify you promptly if we are unable to fulfil your requested delivery date or selected product.

Payment Terms

Stamford Hill Florist accepts payments via the secure payment options displayed at checkout. Payment in full is required at the time your order is placed. We do not accept cash on delivery or cheque payments for online orders.

• Pricing: All prices are listed in GBP and are inclusive of VAT, unless otherwise specified. Delivery fees to Stamford Hill or nearby locations will be clearly displayed prior to completing your order.
• Payment Methods: Accepted methods include major debit and credit cards, and any alternative payment providers indicated during the checkout process.
• Authorisation: By submitting your payment information, you warrant that you are authorised to use the selected payment method.
• Failed Transactions: If a payment is not authorised or fails for any reason, your order will not be processed and you will be notified accordingly.
• Receipts: A receipt of your payment and full order summary will be provided electronically upon successful completion of your transaction.

Delivery Policy

We offer flower delivery throughout Stamford Hill and surrounding areas as indicated on our website at the point of order. Please consult our delivery information page for precise locations and estimated timeframes.

• Delivery Dates: Whilst we strive to deliver on your preferred date, all delivery times are estimates and cannot be guaranteed due to the perishable nature of flowers and logistical factors.
• Delivery Attempts: If the recipient is unavailable, we may attempt to leave the flowers with a neighbour or in a safe location, unless otherwise instructed. A delivery note will be left or you will be contacted if delivery is unsuccessful.
• Remote or Inaccessible Locations: For deliveries outside central Stamford Hill or to particularly remote addresses, delivery times may be longer, and we reserve the right to contact you for additional delivery options or charges if necessary.
• Substitutions: In rare cases, certain flowers or products may be unavailable. We reserve the right to substitute with items of equal or greater value while maintaining the overall look and feel of your chosen arrangement.

Cancellations and Amendments

If you wish to cancel or amend your order, please contact us as soon as possible. Our ability to accommodate changes depends on the status of your order and the nature of the amendment.

• Order Cancellations: You may cancel your order up to 24 hours before the scheduled delivery date for a full refund. Cancellations requested after this period may not be eligible for a refund due to the bespoke and perishable nature of floral products.
• Product Amendments: Requests to amend your order (for example, changing delivery address within Stamford Hill or updating the contents of your card message) can be accommodated up until your order has been prepared for dispatch. After this point, changes cannot be guaranteed.
• How to Cancel or Amend: Please use our designated order management system or get in touch through the contact forms provided on our website. Ensure you provide your order reference and details for prompt assistance.
• Non-Delivery: If your flowers are not delivered on the specified date due to our fault, we will refund or redeliver your order at our discretion.

Quality Assurance and Returns

At Stamford Hill Florist, we strive to deliver flowers in excellent condition. Due to the perishable nature of our products, returns are generally not accepted unless the order arrives damaged or does not reflect your chosen arrangement in a significant way.

• Complaints: If you are not satisfied with the quality of your flowers, please notify us within 24 hours of receipt, providing photographic evidence if possible. We will address your concerns promptly and, where appropriate, offer a replacement or refund.
• Damaged or Incorrect Goods: In the unlikely event that your flowers arrive damaged or the wrong arrangement is delivered, please inform us immediately so that we can rectify the issue.
• Exclusions: Returns and refunds are not available for changes in personal taste, or if the recipient is unavailable to accept the delivery and the flowers deteriorate as a result.

Customer Responsibilities

It is your responsibility to ensure all order and delivery details, including the recipient’s name, address within Stamford Hill or surrounding localities, and preferred delivery date, are accurate at the time of order. Stamford Hill Florist cannot be held liable for failed or delayed deliveries resulting from inaccurate or incomplete information provided by the customer.

Liability

Stamford Hill Florist’s liability is limited as follows:

• We are not liable for indirect or consequential losses arising from failed or delayed deliveries, including but not limited to loss of income, reputation, or anticipated savings.
• We are not responsible for events beyond our reasonable control, such as severe weather, third-party carrier delays, or supply shortages affecting our ability to fulfil your order.
• Our total liability for any claim relating to an order is strictly limited to the amount paid by you for that order.
• Nothing in these Terms limits our liability for death or personal injury caused by our negligence or any other matter for which it would be unlawful to exclude our liability.

Privacy and Data Protection

Stamford Hill Florist respects your privacy. We collect and process your personal information only as necessary for the fulfilment of your flower order and for communication regarding your purchase. Please refer to our Privacy Policy for full details on how we handle your data.

Intellectual Property

All content available on our website, including but not limited to photographs, descriptions, and design, is the intellectual property of Stamford Hill Florist or our licensors. You may not reproduce, copy, or use any content from our site without our prior written consent.

Amendment of Terms

Stamford Hill Florist reserves the right to update or amend these Terms at any time. Changes will be effective when posted on our website. Continued use of our services and website following any updates constitutes acceptance of the revised Terms.

Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. You and Stamford Hill Florist agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes relating to these Terms or the provision of our online flower delivery services.

Contact and Complaints

Should you have any queries or complaints regarding these Terms, your order, or the Stamford Hill Florist online flower delivery service, please contact us via the forms or customer service options made available on our website. We will endeavour to respond promptly and resolve any issues to your satisfaction.

Applicability

These Terms and Conditions apply to all customers based in Stamford Hill and the surrounding areas who place orders through Stamford Hill Florist’s online platform. Use of the site and our delivery services constitutes acceptance of these Terms.

Thank you for choosing Stamford Hill Florist for your flower delivery needs. We appreciate your business and strive to provide exceptional service to customers across Stamford Hill and neighbouring areas.